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Daily Digest: October 16, 2009
 
 
Archiving, E-Discovery, & Compliance

City of Scranton Selects Nayatek for Fast, Proactive E-Discovery & Integrated Content Archiving  

Red Condor Launches Message Archiving Solution
New managed email archiving service leverages global cloud computer and storage infrastructure to deliver scalable, software-free service with lifetime retention and unlimited storage

Email, Messaging & Collaboration

Unison version 2.0 now available
Updated unified communications platform adds encryption, group IM and social address book

Open Text Email Management 10 Redefines Email Classification to Combat Content Overload
Innovative Solution Draws from Power of ECM Architecture to Assert Email Control, Automation

BNY Mellon's Pershing Unit Expands Suite of SWIFT Messaging Capabilities for Global Financial Services Organizations  

Recommind's MindServer Search Enhances Knowledge Management And Collaboration For Mills & Reeve
Implementation of legal industry's leading solution successfully rolled out to the firm's offices on-time and on-budget

 
Blog Item(s)

Outlook 2010 Dramatically Increases End-User Productivity

Microsoft recently unveiled the Technology Preview of Microsoft Outlook 2010, which includes a number of new technologies that dramatically increase end-user productivity. We will highlight three of our favorite features, namely Quick Steps, Clean Up, and Paste Options.

Outlook "Quick Steps" can be accessed from a Quick Access Toolbar that sits at the top of the main Outlook 2010 workspace. Default Quick Steps in the Technology Preview (which may change in the final shipping version of Outlook 2010) include "To Manager," "Forward: FYI," "Meeting Reply," "Team E-Mail: Reply & Delete," and "Team Meeting." Users can also create their own Quick Steps; for example, "Move to PST" or "Ignore Conversation." So you can create a one-click rule in order to opt out of any conversation thread that you don't care to get in your inbox, and either have those automatically moved to the Deleted Items folder, or have them moved to another folder or a PST. Being able to triage email faster, and in bulk, provides a substantial productivity boost to the typical knowledge worker who is spending hours every day sifting through email.

Outlook 2010 also includes a "Clean Up" feature that will automatically triage any redundant copies of messages in a conversation thread. For example, if there have been 15 emails in a particular thread, most of these emails will be represented in the last email in the thread, so all of the original messages can be cleaned up--either by deletion, archival, or other action as defined by the end user. In some ways this is similar to the old thread compressor add-in. In environments that are particularly chatty, Clean Up can cut down the email in a particular inbox by between 25% and 50%, reducing the number of clicks spent triaging email, and ultimately reducing the amount of time a user needs to spend cleaning up his or her inbox.

Finally, Outlook 2010 inherits a feature of Office 2010 called "Paste Options." Simply put, Paste Options allow you to define how "Paste" will function in various applications. Historically, copying and pasting into Outlook has not provided much control over the format of the copied data. Copying from a Web site into an email message, for example, generally resulted in inconsistent formatting in the email, which needed to be cleaned up. Similar issues arose when copying from another email or from an Office document. The net result was time wasted editing emails prior to sending, just to ensure that font size and types were consistent throughout. Paste Options allow you to choose from several predefined options, namely:

  • Keep Source Formatting
  • Merge Formatting
  • Keep Text Only

Any one of these can further be set as the default paste action:

  • Within the same email
  • Pasting between emails
  • Pasting between emails when style definitions conflict
  • Pasting from other programs

Users can even set default paste actions for pictures (e.g., paste in line with text, in front of text, behind text, etc.) Paste Options functionality, then, results in substantial time savings for end users who do a lot of copy and pasting into email.

We find that Outlook 2010 provides over 10% increased efficiency in time spent in email. Taken across a company of any size, and set against the inordinate amount of time the average worker spends in email, Outlook's productivity enhancements may well represent the most compelling return on investment inherent in all of Microsoft Office 2010. ... David Sengupta

(Comments?)

Announcements


Microsoft Exchange 2010 and Archiving: An Industry Shakeout
Wednesday, November 4, 2009
8:30 a.m. Pacific, 11:30 a.m. Eastern, 4:30 p.m. U.K., 5:30 p.m. CET. One-half hour.

On April 15, 2009, Microsoft announced that Exchange 2010 will have built-in support for archiving. Though Microsoft has been slow to reveal details about the new offering, its announcement is shaking the archiving market and the adjacent markets for e-discovery and compliance. In this webcast, David Ferris cuts through the confusion about E2010 and explains what the product’s archiving features do, what they don’t do, and how the technology is likely to evolve. A Q&A session gives attendees the opportunity to ask questions.

To register for the webcast, click here. For more information, click here.



Vendors: Join Archiving Innovators, Including
Microsoft, C2C, LiveOffice, Metalogix, Smarsh, Waterford Technologies

If your product needs to be positioned with respect to Exchange 2010's archiving, become a sponsor of our Exchange 2010 archiving education program.

Sponsorship benefits include:

  • Builds your name and brand. Enhances awareness of your archiving capabilities; helps position you in the market with respective to E2010 archiving or marketing innovators
  • Provides high credibility education on E2010 archiving. This speeds up the education on whether E2010 meets a prospective client’s archiving needs, and thus shortens the sales cycle and increases sales. FUD begone!
  • Reduces the time your sales and support staff spend educating prospects on E2010 archiving
  • Builds a working relationship with Ferris Research

For more information, visit here. Act now; prices increase on October 15, 2009.

About Ferris Research

Messaging. Collaboration. Compliance. Ferris Research analysts bring more experience in these areas than any other firm. Period.

Major areas of interest are email, spam and malware control, archiving, e-discovery, information leak prevention, unified communications, instant messaging, SharePoint, and mobile communications. We help:

  • IT staff evaluate, implement, and maintain these technologies
  • Vendors understand the marketplace and its technologies; explain their products or services to the marketplace; and find strategic partners, raise funds, or sell their company
  • Investors find and evaluate investment opportunities

We've been in business since 1990-longer than any other analyst firm in our field:

  • Clients include many of the world's largest organizations as well as computer vendors from major corporations to small startups.
  • We have published more than 200 formal reports and 1,100 short bulletins.
  • Our news service has approximately 10,000 readers and covers more than 2,000 highly specialized announcements annually.
  • Our research team shares many decades of experience in our core competencies.

In short, our technology and industry depth helps you understand today's products, where they've come from, where they're going, and their value.


Have news you want to share with us or product or interest area that you would like us to cover? Send press releases to releases@ferris.com.

Copyright © Ferris Research 2009.


 


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