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Daily Digest: June 26, 2009

Florida's Leading Law Firm Selects Azaleos to Manage its E-Mail
Stearns Weaver Miller Weissler Alhadeff & Sitterson, P.A Moves from Novell Groupwise to Remotely Managed Microsoft Exchange and Blackberry Service

MindXchange Joins Consonus Partner Program to Provide Secure Email Archiving Solution  

BlueTie Delivers Cloud-Based Email Archive and Auditing for Small Businesses, Enterprises, and Service Providers
New On-Demand Archiving Solution Makes it Simple for Businesses of All Sizes to Address Both Legal Compliance and Email Auditing Needs

Fios Expands Information Governance Services to Help Clients Reduce e-Discovery and Compliance Costs
Demand for Fios' new records retention management and legacy data reduction services grows as corporations strive to gain control of increasing ESI volumes
Targeted Data Transfer Capability Expands Client Choice for Electronic Discovery Services
New OneO Data Transport Service Moves beyond Current Electronic Discovery Data Transfer Standards to Streamline Data Ingestion and Migration
Messaging & Collaboration

Enabling Technologies Wins Microsoft Unified Communications Solutions Award  

Blog Item(s) & Announcements

LiveOffice CloudMerge for Mimosa NearPoint: Hybrid On-Prem and Cloud Archiving

LiveOffice (cloud-based archiving)and Mimosa (on-premises archiving) announced an interesting collaboration:

  • LiveOffice CloudMerge for Mimosa NearPoint lets Mimosa customers seamlessly push some or all of their on-premises archive into LiveOffice's cloud-based archive.
  • The upload-to-cloud interface is tightly integrated with that of Mimosa.
  • The pricing is proportional to the number of mailboxes put onto the archive. It's independent of the amount of storage used, and how long archived material is kept. Contact either of the vendors for detailed pricing.
  • LiveOffice is profitable and privately held. 2008 revenues were $23M.


  • This is a good idea. It's immediately valuable for Mimosa customers. It lets them:
    • Provide third-party access to the archive; e.g., to facilitate opposing counsel discovery, or to satisfy Freedom of Information requests.
    • Offload storage management to a third party. Storage technology is changing rapidly and is something of a pain to administer, so in principle the idea of offloading the job to a specialist makes sense.
  • It's a smart move by Mimosa. It lets the company deliver a short-term solution for this need. Longer term, presumably Mimosa will provide its own external-access solution.
  • Most on-premises email archiving systems provide services to allow within-the-firewall access to the archive. They provide no, or poor, access for external third parties. A typical approach today is to filter out the required corpus, put it on a DVD, and FedEx out the disk. It's labor-intensive, slow, and inflexible.
  • The right way to provide external third-party access is clearly via a rich browser interface. Expect many on-premises archiving vendors to develop such solutions over the next two or three years.

... David Ferris


Google Wave: Important for Messaging

Google Wave, recently announced by Google and available later this year, is important for messaging. The launch presentation is worth viewing by anyone interested in messaging.

Google Wave has an abstraction that seeks to replace both email and IM, and perhaps shared document editing too. Google argues that email was designed a long while ago, and that with modern technologies we can do much better. A converse argument is that email is a natural and basic electronic communication that evolved without design (much as soccer evolved without the need for formal rules or design). Things that really impress me about Google Wave are:

  • The amount that can be done in the browser, in a way that is clearly browser independent. This is a long, long way from static HTML.
  • The way that messages are shared as you type. (Scary, but really neat technology.)
  • The use of XMPP (Internet Standard eXtensible Messaging and Presence Protocol) for federation. The need for getting XMPP (as well as HTTP) into the browser seems an increasing priority.

This is a technology to watch.

Desirability of a Multi-Vector UI

I watched my son using his iPhone the other day to exchange SMS with his girlfriend. The UI was modeled on iChat (Apple's IM client), and it seemed a natural way to use SMS. My Nokia phone has an integrated messaging interface, and gives a uniform UI for SMS and email. I can see my SMSs with a listing pretty much like my email. The key observation is that UI can be remarkably independent of the underlying technology.

Under the hood, Wave is essentially "bboards on steroids." It is a shared data structure to which multiple users can contribute. Having this will add to the list of things that I need to interact with.

What I would like is a single UI that deals with all of the underlying abstractions (email, IM, SMS, Wave) -- a communicator that can present information in an appropriate manner and use whichever channel is appropriate. It would be good to decouple the UI from the transport more strongly.

Email Won't Go Away

I often end up in interminable email discussions with multiple nested quotes of previous messages. Engineers seem particularly fond of this style. Google Wave seems to offer a much superior interface for this type of dialogue.

However, it does not seem a replacement for all email. Email can often be a highly transactional mechanism. When dealing with emails to external organizations and individuals, there will often be shared internal review of the message and a carefully worded response before it is sent. The sharing and dynamic nature of Wave does not seem appropriate for the external communication. Email as it stands seems to have uses for which it will not get replaced. It seems to remain a basic and essential communications building block.

Google Wave Won't Be the New Desktop Client

For those with almost permanent access to fast networks, shifting to a Web-based communications option seems quite plausible. For those who travel on trains and planes, carrying your email world on your laptop remains highly desirable. The ability to use Google Gears to replace this seems pretty much a fantasy for now.

It also feels right to me that having an optimized tool (both in UI and protocol terms) for tasks that are done a lot (and I do email a LOT) seems sensible. If you have special communications protocols such as IMAP (Internet Message Access Protocol) and XMPP, why try to layer things over HTTP?

The lack of competition in desktop email clients is a problem. I use Outlook, which I think is the best option available, but it could do so much better. The lack of serious competition to Outlook is a real problem (and yes, I know about Thunderbird). Competition in the browser market has really improved things for everyone. We need a good desktop client. It is crazy that there is not a client that does efficient IMAP and XMPP with an integrated UI.

Google Wave does not provide an answer to this, but it certainly challenges all who are concerned with communications UI. ... Steve Kille


Below are various active gossip threads on current events in the industry. To contribute information, follow the appropriate link or see our Gossip page for other vendor threads.

Upcoming Webcasts

Veritas Acquires KVS: In Retrospect
Wednesday, July 29, 2009
8:30 a.m. Pacific, 11:30 a.m. Eastern, 4:30 p.m. U.K., 5:30 p.m. CET. One hour.

In September 2004, Veritas Software purchased KVS for its email archiving product, Enterprise Vault. Veritas merged with Symantec, and thus the product is now Symantec's Enterprise Vault, the market-leading archiving software. In this webcast, we discuss the Veritas/KVS acquisition with key individuals involved. Topics include KVS's history, KVS's motivations for being acquired, Veritas' motivations for the acquisition, how the negotiations took place, the terms of the transaction, what went well, what was more difficult than anticipated, and lessons learned.

To register for the webcast, click here. For more information, click here.

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About Ferris Research

Messaging. Collaboration. Compliance. Ferris Research analysts bring more experience in these areas than any other firm. Period.

Major areas of interest are email, spam and malware control, archiving, e-discovery, information leak prevention, unified communications, instant messaging, SharePoint, and mobile communications. We help:

  • IT staff evaluate, implement, and maintain these technologies
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We've been in business since 1990-longer than any other analyst firm in our field:

  • Clients include many of the world's largest organizations as well as computer vendors from major corporations to small startups.
  • We have published more than 200 formal reports and 1,100 short bulletins.
  • Our news service has approximately 10,000 readers and covers more than 2,000 highly specialized announcements annually.
  • Our research team shares many decades of experience in our core competencies.

In short, our technology and industry depth helps you understand today's products, where they've come from, where they're going, and their value.

Have news you want to share with us or product or interest area that you would like us to cover? Send press releases to releases@ferris.com.

Copyright © Ferris Research 2009.


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