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News on messaging, content control, compliance, e-discovery, data leak prevention
Daily Digest: October 9, 2008
Content Control, Compliance, Archiving, E-Discovery, & Data Leak Prevention

Email Archiving Made Simple - Google Message Discovery  
Comment on Google here

Survey of Spam Control Products and Survey of Archiving Products -- Let us know what you think about the archiving and spam control products you use. If you add your own data, we will send you a summary of the findings.

Workshare's Data Leak Prevention Solution Achieves SAP Certification
Certified solution analyzes and protects confidential data and documents directly within SAP Infrastructure

CommVault and Dell to Help Companies Simplify Data Management, Access and Protection
New Dell Offering Embeds CommVault Simpana Software; Removes Costly and Complex Barriers to Deploying Scalable Disk-Based Backup and De-duplication Solutions
Comment on CommVault here

Messaging & Collaboration

Symantec to Extend Online Services with Acquisition of MessageLabs
Market leaders join to deliver the broadest set of messaging security offerings
Comment on Symantec here

FaceTime Unified Security Gateway Named Best Anti-Malware Gateway by Network Testing Labs
World Class Award for accuracy and unobtrusive performance

SamePage Enhances Wiki Capabilities to Better Support Large Enterprises  

Alliance Coal, LLC Uses Mail Attender for Notes to Archive Attachments and Reduce Mailbox Size
Comment on Sherpa Software here

Nortel Simplifies Move to Unified Communications for Medium-Sized Business
New Solution Offers Time and Cost-Saving Unified Communications Features, Saving up to 70 percent of Prior Product Investments

Yahoo! Enhances E-mail Experience with Its New Online Calendar
All New Yahoo! Calendar Beta Leverages Zimbra Technology, Enhancing Sharing Capabilities and Productivity From Within Yahoo! Mail

Blog Item(s)

Snapshot: Open-Xchange, Hosted Exchange Software for Service Providers

Open-Xchange sells Exchange-like collaborative applications to service providers. It also offers Exchange-like services as a SaaS to small businesses.

Technology Summary

  • Java code on server providing all Exchange-like collaboration features: calendar, contacts, tasks, folders.
  • Customer has choice of underlying email server technology.
  • Sold to service providers, who already have their own email infrastructure in place; service provider installs Open-Xchange on its own machines.
  • Also sold to SMEs via channel partners.
  • Open-Xchange integrates tightly with the service provider's email infrastructure.
  • Multitenant design.
  • Outlook on end customer's system connects to the service provider's system via plugin.
  • Ajax-based Web browser interface provided.
  • Apple client support in development.

Main Types of Customer

  • Service providers, who have an email offering and want to add Exchange-type collaborative functions. Open-Xchange is targeting the top 50 hosting providers; e.g. RackSpace, GoDaddy. Customers include Network Solutions, 1and1.
  • SMEs, 5 to 50 users, seeking a hosted email and collaborative solution. These use Open-Xchange via service provider offerings.

Illustrative Pricing

  • SaaS for SMEs (direct sale): 875 euros ($1,220)/year for up to 25 users; 35 euros ($49) user/year for 25+ employees.
  • Software for service providers: Normally a revenue share. End customer charged from $2 to $5/user/month.

Main Competition

  • Service providers: Microsoft's Hosted Exchange. Zimbra used to compete, but doesn't since it was acquired by Yahoo recently.
  • Mainstream vendors of messaging software for service providers--e.g., Bizanga, Critical Path, Openwave--aren't competition because they are focused on email, rather than the collaborative surrounding applications.
  • SMEs seeking hosted solution: Google, Yahoo.

Competitive Strengths

  • Lets service providers sell an Outlook-based solution while paying much lower licensing fees to Microsoft; hence allows service providers to offer Outlook/Exchange functionality at much lower monthly costs.

Company and Finances

  • Founded 1996.
  • 40 people.
  • Not yet profitable.
  • Ferris Research has preliminary revenue guesstimate at $3M/year.
  • $9.9M of funding so far; 18% from Baytech Venture Capital, 49% from angel investors, 33% from employees.
  • About to close a further $10M round.
  • Company originally called NetLine.


  • An important issue is how well Outlook collaborative functionality is maintained. With plenty of Outlook plugins, a lot of capabilities get grayed-out.
  • Maintaining rich Outlook compatibility is hard to do.

... David Ferris



Upcoming Reports & Events

Emerging Technology: Messaging, Compliance, E-Discovery, and Content Control
Wednesday, Oct. 8, 2008
8:30 a.m. Pacific, 11:30 a.m. Eastern, 4:30 p.m. U.K., 5:30 p.m. CET. One hour.

In this event, David Ferris introduces three new or newish vendors that he finds interesting or innovative in the overlapping fields of compliance, content control, and data leak prevention. Each vendor's speaker briefly describes the company's business; then he or she and David discuss the business and its industry context. A Q&A period follows.

The vendors and products are Clearswift's IMAGEmanager, for image detection within email; Isode's M-Box Gateway, a POP-to-IMAP email gateway that gives end users IMAP (push) access to POP email accounts; and Keibi Technologies' platform for analyzing and categorizing user generated content (UGC).

To register for the webcast, click here. For more information, click here.

Email Archiving: On-Premises vs. SaaS
Wednesday, Oct. 29, 2008
8:30 a.m. Pacific, 11:30 a.m. Eastern, 4:30 p.m. U.K., 5:30 p.m. CET. One hour.

You can provide email archiving through a hosted service (or SaaS) or by means of an on-premises solution. On-premises solutions are either an appliance or software installed on standard computing equipment.

In this webcast, Ferris senior analyst David Ferris and Mimecast’s Senior Vice President and General Manager, Mary Kay Roberto, discuss the strengths and challenges of hosted and on-premises approaches. Mary Kay and David Goldberg, Mimecast’s Director of Sales Engineering, also briefly explain their company’s SaaS offering. The event concludes with a Q&A period.

To register for the webcast, click here. For more information, click here.

TCO of Microsoft-Based Unified Communications
Tuesday, Nov. 18, 2008
8:30 a.m. Pacific, 11:30 a.m. Eastern, 4:30 p.m. U.K., 5:30 p.m. CET. One hour.

In this webcast, Ferris Research analyst Richi Jennings and Unison CMO Rurik Bradbury discuss the total cost of ownership (TCO) of Microsoft’s approach to unified communications. You will learn how to model and estimate unified communications costs in your own environment. You will also have an opportunity to ask questions.

To register for the webcast, click here. For more information, click here.

Recent Research

Recent Reports Available:

For more reports, visit our reports page.

Recent Ferris Webcasts:

About Ferris Research

Ferris Research studies messaging, and the control of electronic information. More specifically, we help IT staff evaluate and implement products and services that:

  • Provide messaging and collaborative technologies
  • Archive electronic information
  • Ensure compliance with corporate policy, industry regulations, and laws
  • Facilitate e-discovery, and contain its costs
  • Reduce the dangers of information leaks

Email is the most important type of electronic information that requires control today. Other important types include instant messages, Sharepoint teamspaces, images, voice, video, and miscellaneous desktop files.

We've been in business since 1990--longer than any other analyst firm in our field:

  • Clients include 300 of the world's 1,000 largest organizations, and computer vendors from the largest corporations to small startups
  • While other analysts have come and gone, we've published more than 200 formal reports and 1,100 short bulletins
  • Our news service covers more than 2,000 highly specialized announcements annually
  • We have nine experts in our research team, sharing many decades of experience in our core competencies

In short, our technology and industry depth helps you understand today's products, where they've come from and where they're going.

Have news you want to share with us or product or interest area that you would like us to cover? Send press releases to releases@ferris.com.

Copyright © Ferris Research 2008.


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