Survey: Costs of Unified Communications
We're studying the costs of Microsoft-based Unified Communications (UC). If you're using Microsoft's UC functionality -- not just Exchange, but also IM and telephony -- we'd love to hear your responses to the questions below.
Please fill in the questionnaire below and email it to email@example.com. If you want anonymity, let us know and we won't identify you or your organization. Alternatively, you can go here and post your response in a comment. We will send you a summary of the findings.
You can see other responses here.
Please use your business email address in the comment form if you email us your answers (we don't accept personal email addresses, to discourage fake responses generated to promote a particular vendor).
Many thanks -- David Ferris and Richi Jennings
Q1. How many users use Exchange Unified Communications in your organization/company? (Include only those using voice functionality with Exchange.)
total [........] users using voice functionality with Exchange
Q2. How many members of staff do you need to run the Unified Communications service? (Include administrators, operators, and help desk staff; if some are part-time or share duties, please estimate the number of FTEs -- full-time equivalents.)
total [........] FTEs
Q3. How much was the initial, one-off software purchase cost for the following, including sufficient CALs? (If there is only an annual fee, reply zero.)
- Windows Server
- Exchange Server
- PBX/telephony software
- Client software: Outlook, Communicator, etc.
Q4. How much is the annual cost for that software and the CALs?
total US$[........] for upgrades/maintenance (e.g., Software Assurance)
total US$[........] for support, if you have a separate figure not included above
Q5. How much was the initial purchase cost for the server hardware running that software, including any PBX used and including extra Active Directory servers required to support it?
Q6. How much do you think that moving to UC will save your organization, in terms of reduced telecom staffing, lower telecom charges, etc.?
total US$[........] per year
Q7. Rough number of people in your organization/company?
Q8. What is your job title; what do you do?
Q9. What type of business/industry is your organization in?
Q10. Any other comments?