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  Mar 17, Daily Compliance & Messaging News
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Daily Digest: March 17, 2008
 
News

GFI MailEssentials wins Global Product Excellence award 

Email Support Staff Size Survey. Go here to see email support headcounts for many organizations. If you add your own data, we will send you a summary of the findings

Retention Policies Survey. Go here to participate in a roundtable discussion on retention policies for electronically stored information. If you contribute your own experience, we will send you a summary of the findings. Discussion just started so great if you can help get this off the ground

Goodmail Launches New Service Verifying Receipt of Emails
CertifiedEmail Paper Suppression Gives Businesses Legal Standing to Prove Delivery and Receipt of Notifications Electronically

Facebook to launch Web-based instant messaging service
Sources have confirmed to BetaNews that Facebook will be launching a multi-platform instant messaging service built into a user's profile page

 
Blog Item(s)

Wikis for Corporate Knowledge Retention
A recent NASA report indicates that 12% of NASA engineers and 21% of NASA scientists are currently eligible to retire, and the report projects 28% and 45%, respectively, by 2011. This may be a staffing problem for NASA, but think about how much information in the "brains" of these individuals that will be leaving the Space Agency.

Organizations everywhere are struggling with the problem of how to retain corporate knowledge through employee churn and an aging workforce. Many are looking to wiki-based technology to develop a corporate knowledge-bank.

Wikis are a great place to centralize and organize like information. Wikis allow contribution by almost anyone, as updates can be done quickly using a relatively easy-to-learn language.

The challenge with this technology is getting users, especially management, to contribute. We have heard of using compensation and/or mandating the use of the wiki, but until employees see value, adoption can be slow. It is similar to CRM systems. Employees will continue to use Outlook Contacts to track their customers until they see value in the CRM, like simplified forecasting or faster compensation.

Support by senior management, as well as an intuitive layout and preloading of some key information, are key aspects to a successful corporate wiki.

If you have developed an innovative way to capture corporate knowledge or have found a method to encourage contribution to your corporate wiki, please post it in the comments. We look forward to your ideas. ... Colin R. Bush

(Comments?)

 

Upcoming Reports & Events

IT vs. Mobile Users: Winning the Support Battle
Tuesday, March 18, 2008
8:30am Pacific, 11:30am Eastern, 3:30pm UK, 4:30pm CET. One hour.

As the success of the BlackBerry platform illustrates, email is the single most important application on most mobile devices used in business. However, providing technical support for mobile messaging is very demanding. In this webinar, Ferris analyst Richi Jennings and Scott Young of Ensim discuss the current state of mobile messaging support and how it is likely to evolve. Scott also presents Ensim's automated provisioning system and explains how it simplifies mobile device support. The event concludes with a Q&A session. Note: Because of differences in the start of Daylight Saving Time, the webinar begins one hour earlier than usual in Europe.

To register for the webinar, click here. For more information, click here.


Picking the Right Archiving Policies
Wednesday, March 26, 2008
8:30am Pacific, 11:30am Eastern, 3:30pm UK, 4:30pm CET. One hour.

Corporate policies on what electronic material should be archived are in a state of flux. In this webinar, Bob Little of RenewData, a leading provider of e-discovery and electronically stored information risk management services, and Ferris analyst David Ferris discuss the pros and cons of archiving a given piece of electronic information, current thinking on what electronic information should and should not be archived, the reasons for these policies, and how archiving policies are evolving. The event concludes with a Q&A session. Note: Because of differences in the start of Daylight Saving Time, the webinar begins one hour earlier than usual in Europe.

To register for the webinar, click here. For more information, click here.


Other Upcoming Ferris Webinars:

Recent Research

Recent Reports Available for Purchase:

For more purchasable reports, visit our reports page.

Recent Ferris Webinars:

About Ferris Research

Ferris Research studies messaging, and the control of electronic information. More specifically, we help IT staff evaluate and implement products and services that:

  • Provide messaging and collaborative technologies
  • Archive electronic information
  • Ensure compliance with corporate policy, industry regulations, and laws
  • Facilitate e-discovery, and contain its costs
  • Reduce the dangers of information leaks

Email is the most important type of electronic information that requires control today. Other important types include instant messages, Sharepoint teamspaces, images, voice, video, and miscellaneous desktop files.

We've been in business since 1990--longer than any other analyst firm in our field:

  • Clients include 300 of the world's 1,000 largest organizations, and computer vendors from the largest corporations to small startups
  • While other analysts have come and gone, we've published more than 200 formal reports and 1,100 short bulletins
  • Our news service covers more than 2,000 highly specialized announcements annually
  • We have nine experts in our research team, sharing many decades of experience in our core competencies

In short, our technology and industry depth helps you understand today's products, where they've come from and where they're going.


Have news you want to share with us or product or interest area that you would like us to cover? Send press releases to releases@ferris.com.

Copyright © Ferris Research 2008.

 

 


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